Frequently Asked Questions
Please read our FAQ before sending us a message.
We try to make our shipping cost free for all countries, although that might not be the case in certain areas. Feel free to e-mail us your country if you don’t find a Free Shipping Option!
At the moment we accept Debit and Credit cards, Paypal and Stripe. Sign Up to our newsletter if you wish be notified of any changes.
Free shipping takes roughly 20-40 days, we do have an express option where you can receive your product sooner. Price may differ on certain products, you can check this before adding your product to cart.
Just like most shopping sites, we use a feature called SSL (Secure Socket Layer) which is used on the web for encrypting website data so data sent from the browser to the server and vice versa is protected. Not only does this keep your logins and signups secure but also sensitive details such as billing information.
Our order process is very simple – once you make your purchase through the checkout, you will receive a payment confirmation email. Once received, please allow us 1-5 business days to process and package your order before shipping. As soon as we dispatch your order, we will send you a second shipping confirmation email including tracking details to let you know it’s on its way.
If you need to change or cancel your order, please contact us immediately. We can do that as long as your items have not been shipped yet. Please note that your items might have been shipped already, but you just haven’t got the notification email yet. The emails are sent out after the tracking codes are updated.
Send us an email